Returns Policy

Wrong Item Received

Please contact us if you have received the wrong item. We will issue you a return authorization with instructions.
If the error was on our part, special air express will be customer’s responsibility or we will reimburse shipping charges to send back (ground delivery only). If you need the correct item immediately, we will process a new order and your credit card will be charged accordingly (excluding shipping charges if the error was on our part). You will receive a credit when the returned item is received. If you prefer to be charged only once, you will send the order back and we will make the proper exchange.
Return Instructions
No returns will be accepted without prior authorization. Unauthorized returns will be sent back at customer’s expense. Please use the following instructions for all return requests:
Email or call with the following information:
Order ID Number, Order Date, and Reason for return, Full name and address.  All returns must be accompanied by the original packing slip and invoice.
No returns of any kind will be accepted after 30 days of purchase; there is a 10% restocking fee. 
After approval from our returns department, you will be given a return authorization number. This number MUST be clearly written on the outside of the shipping box. Any box which does not have this number will be refused.
Returns are processed once each month. Allow 3-4 weeks for credit to be applied. Orders that were paid for with a credit card and returned will be assessed a $3.00 processing fee.  We do NOT refund shipping costs or credit card fees.  They will be deducted from the total amount of credit.
Please follow these rules when shipping:

  1. Do NOT use electrical tape to package boxes. This can cause damage to the scanners used by all shipping companies and most will not accept boxes packed this way. Use only sturdy brown or clear packing tape.
  2. Use only boxes designed for shipping. Do NOT use "gift" boxes.
  3. Remember our motto: "If it shakes, it breaks". 
  4. Return items in their packaging with all tags attached. Items showing any signs of wear or use will be returned at customer’s expense. Items must be in re-saleable condition.

You are responsible for the safe return of the package.


©2018 Atwec Group - All rights reserved.

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©2018 Atwec Group - All rights reserved.

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